Call and ride S.L. rents the equipment (including any replacement equipment) to you subject to the terms and conditions on these pages, and you agree to them and confirm that you will comply with them. You should be aware that is our intention that all terms of the contract between us are contained in this document. Please read it carefully, if there is anything you do not understand or do not agree with, please ask before acceptance.
1. Delivery and Return: Call and ride S.L. provides the equipment (bicycles, lights, locks, baskets, etc.) in good overall and operating condition and without apparent defects. You agree that you will return it to us in that same condition with all documents, parts and accessories, at the location, date and time designated in this agreement. We can take back the equipment at any time without telling you and at your expenses in case of breach of this agreement. If the customer returns the equipment earlier as agreed, no refund will be made.
2. Cancellations: with 15 days in advance, no charge will be made. 15 days (or less) in advance, 1st day of rental will be charged. 7 days (or less) in advance, full rental period will be charged.
3. Deposit: when delivering the equipment, customers will be asked, for a valid credit card, a proper ID or driving license. They may also be asked for a security deposit in €. This deposit will be refunded on the finishing of the contract.
4. Your responsibility: in the event of damage, loss or robbery of the equipment, its parts or accessories, during the rental, you must pay us, on demand, the amount of all cost and losses duly documented and incurred by us, including but not limited to the cost of repairs, loss in value, loss of rental income and towing and storage charges. Provided that you comply with all the terms of this agreement and provided that the loss or damage is not caused intentionally or by the gross negligence of you or an authorized driver, or a non-authorized driver, then your liability may be limited.
The market value of the equipment will be determined with reference to the retail price. You agree that we may debit your credit or charge card with the above amount(s) and that we may charge you the actual cost for any repairs. You are fully responsible for the damages caused on/to a public road or to our equipment while transporting overhanging or suspended objects or transporting objects without the corresponding rack.
5. Our responsibility: we shall not be liable for any loss or damage suffered by you unless we are negligent. Nothing in these terms shall exclude or restrict our liability for death or personal injury resulting from our negligence or any other liability which cannot be excluded as a matter of law.
6. Charges: all charges stated on the front page are calculated in accordance with our current tariff and the basis of your use of the equipment as specified. Unauthorized use may incur additional charges as published in our current tariff. You agree to pay, the following, on demand: rental charge, late return of the equipment (exceeding 15 minutes). Additional charges such as: pick up or deliveries out of office hours, accessories, fines and administrative charges likes immobilization of the equipment and / or loss of revenue, keys replacement, additional / special cleaning of the equipment, any amount for damages referred to in clause 4 and all the taxes applicable to the above amounts. All the complaints or objections to charges must be brought to our attention no later than 30 days after receipt of the final statement, of account, failing which the statement will be conclusive.
All charges are subject to final determination after the rental. You authorize us in advance to debit any charge pursuant to this agreement from your credit or charge, card account including our reasonable legal cost of recovering the charges.
7. Violation of the traffic regulations: you are fully responsible for all the fines and consequences of the violation of traffic regulations and parking orders or prohibitions which are your responsibility during the rental. If Call and ride S.L. is required to pay such fines, you agree that we may debit your credit or charge card, during the rental or after the return, of the equipment. A charge of a 10% of any fine may also be debit to compensate for administrative work involved. We shall, upon request supply you with a copy of any traffic violation notice which we receive.
8. Indemnity: to the extent allowed by law, you agree to indemnity us against any claims in connection with the operation of the vehicle, any damages suffered by you, including, without limitation, the lines and other consequences referred to in clause 7, above, or many matters which are your responsibility. We expressly disclaim any liability for damage, or loss of any kind suffered by you or any third party, unless we are at fault.
9. Conditions of use: you must look after the vehicle, making sure it is locked properly and secure when not in use, and set and use any security device fitted. You must not allow the equipment to be used:
To carry passengers for remuneration.
To carry cargo for remuneration.
To propel or tow any vehicle, trailer or other object.
To take part in any race, rally, test or other contests.
While the driver is under the influence of alcohol, drugs or any other substance impairing his or her consciousness or ability to react.
In contravention of any traffic regulations. Note that committing any traffic offence is a violation of this agreement.
By any other persons who has not first been authorized by us and added to this agreement. In such cases you will be responsible of the vehicle in accordance with this rental agreement and pay us the charges referred to in clause 8.
For sub-renting.
To drive or to be driven in restricted areas,, such as runways, airport service roads and associates areas, roads not intended for driving (roads intended for driving are: public roads, garages, parking and private roads not intended for industrial or agricultural use).
To drive out of paved roads, on prohibited or dangerous areas (beaches, ravines, mountains, etc.).
To transport animals (including pets).
Vehicle cannot be taken out any of the islands. The prior written consent of Call and ride S.L. is needed for driving into any other island.
10. Limitation of liability: third party insurance coverage is included in the equipment rental price.
11. Accidents: you must report any traffic accident, or loss, damage or robbery to Call and ride S.L. and the police immediately. You must not admit liability or guilt in the event of an accident. Call and ride S.L. accident or robbery report form, must be completed on request. You agree to cooperate with us and our insurers in any investigation or subsequent legal proceedings.
12. Personal Insurance: the customer is responsible for adequate personal insurance coverage for risks that may occur during rental period. Call and ride S.L. is not liable for any claims, or body injury or harm, accidents, deaths, drown, damage caused to third person property, or loss of personal belonging caused by weather, sickness, or any other causes.
13. Personal Property: we are not liable to you or any passenger for loss or damage to property left on the equipment either during the period of hire or thereafter. Such property is entirely at your own risk.
14. Personal information: you consent the treatment of your personal information, as necessary for the agreed service, and for other products and services which you will be informed in due time.
Your personal information will be treated confidentially; Call and ride S.L. will take the necessary measures to comply with Spanish legislation on the protection of a personal data (Organic Law 15/99). You have the right to access, rectify and, if you wish, and, if you wish, cancel your personal data by means of a written petition addressed to Call and ride S.L. You likewise authorize Call and ride S.L. to transmit your data to others companies in the group or other companies with which the company may reach collaboration agreement , to improve the agreed service and for credit control, whether in Spain or abroad (including the USA) in any case complying with Spanish legislation regarding the protection of personal information. If you breach this contract, your personal data may be revealed or handed over to third persons, as necessary to facilitate the collection of any due amounts.
15. Law and Jurisdiction: we aim to resolve all disputes amicably. If this is not possible, the courts of the country where the obligation must be fulfilled will be the competent courts, and the law of the country where you signed the rental agreement will apply.

These Conditions apply, without restriction or reservation, to the use of the website www.callandridemallorca.com owned by CALL AND RIDE S.L. with registered office at Playa del Rosario Nº 4 Mallorca.
All the policies published on our websites establish the conditions under which CALL AND RIDE S.L. offers you access to our websites, services and products. You agree to comply with all of the above when using our Services.
Users must read these Terms of Use of CALL AND RIDE S.L. The use or access to this website implies knowledge and full acceptance of the legal warnings and conditions detailed below.
CALL AND RIDE S.L. reserves the right to modify the policy of use of this agreement on its own initiative and without prior notice to the User, and said conditions shall come into force from the moment of their publication on the website. In any case, the aforementioned modifications will not have retroactive effects on the goods or services previously contracted by the User. We therefore invite you to be regularly informed of the new Conditions of Use.
In order to be able to make enquiries on the website or to provide the contracted service, each User shall provide personal data voluntarily and under his or her own responsibility. Any personal data provided by users in a fraudulent or false manner may be considered a criminal offence.


The purpose of these stipulations is to regulate the use of the different services offered by CALL AND RIDE S.L., a company that operates on the Internet through the website www.callandridemallorca.com.
CALL AND RIDE S.L. is a brand whose object is the rental of bicycles and the organisation of tours around the island.
All the sections that make up these Conditions of Use must be known and accepted by all users who access the website.

With regard to intellectual property, reference should be made to what has already been established in the Legal Notice on the website www.callandridemallorca.com. However, it should be noted that the public information contained on the website referring to CALL AND RIDE S.L., as well as the brands, products and logos, among others, of the companies and centres of the services offered are protected by the legal provisions on intellectual and industrial property, and therefore the copying, transmission, transfer, alienation or use by the User is not authorised without the prior express consent of CALL AND RIDE S.L., of the associated centre or of the owner of the services offered, of the associated centre or of the owner of the trademarks or logos, under the terms set out in the Intellectual and Industrial Property Law.
The User undertakes to use the Portal, its contents and services offered in accordance with the Law, these Conditions of Use, good customs and public order. When using this website you must not:
– Undermine or damage the reputation and good name of CALL AND RIDE S.L.
– Alter, destroy or damage the data, programmes or any information that is present on its website.
– Disseminate or publish libel, slander, defamation and/or racist, xenophobic or terrorist content or content that in any way violates human rights.
– Obstruct or impede in any way the access of other Users, as well as carry out any action that may damage or interrupt our systems, such as, for example, the implantation of a virus.
– Make unauthorised or fraudulent use of the website and/or its contents for illicit purposes or effects or that circumvent the applicable legal system, the rights of third parties or our policies.
– Incite other users to act illegally.
– Impersonate other users by using their passwords. You may not use fictitious e-mail addresses to post advertisements.
– Distribute or send spam, mass or unsolicited electronic communications, chain letters or pyramid schemes.
– Use robots, spiders, scrapers or any other automatic means to access the Services, as well as for any other purpose, without prior written consent from CALL AND RIDE S.L.
– Market any CALL AND RIDE S.L. application, or any information or software associated with such application.
– Collect in any form any information about Users, including e-mail addresses, without their consent.
CALL AND RIDE S.L. shall use all the means at its disposal to keep the service available 24 hours a day, undertaking, in the event of a breakdown, to carry out as soon as it becomes aware of it, any repairs necessary to re-establish the service, but if the lack of service is due to causes beyond the control of CALL AND RIDE S. L. such as prolonged interruption of any external supply, failure of the main network nodes, social conflicts, actions of third parties, as well as the temporary suspension of the service due to the need to update the equipment; CALL AND RIDE S.L., shall not ensure the effective restoration of the service, exonerating itself from any liability for any damages that may arise from the lack of service.
CALL AND RIDE S.L. does not guarantee the availability, access and/or continuity of the operation of the Portal and its Services. Likewise, CALL AND RIDE S.L. shall not be liable for any damages caused to the user as a result of the unavailability, access failures and lack of continuity of the Website and its Services. We are not liable to you for any type of liability for any problem, damage or harm that may arise from viruses or malicious software obtained after accessing or linking to our Services.
CALL AND RIDE S.L. shall be solely and exclusively liable for the services it provides itself and for the contents directly originated by CALL AND RIDE S.L. or identified with its copyright. Said liability shall be excluded in cases of force majeure or in the event that the configuration of the user’s equipment is not adequate to allow the correct use of the Services offered by CALL AND RIDE S.L.
CALL AND RIDE S.L. accepts no responsibility for the possible appearance of advertisements indexed in search engines outside the Portal, once they have been removed from our databases. You accept full responsibility for the legality of your actions under the applicable legislation, as well as for the legality of the articles you advertise on our website.

In general, in order to make use of the Portal Services, minors must have previously obtained the authorisation of their parents, guardians or legal representatives, who will be responsible for all acts carried out through the Portal by the minors in their care.


To purchase our products, you must log in or register as a user of our website.
In order to register as a user, CALL AND RIDE S.L., will collect a series of data from you, necessary to process the purchase of the products or services selected by you. Failure to provide this information will prevent the online purchase from being carried out.
When you register, you will be provided with a username and a password with which you can log in to make the online purchases you want. In accordance with the provisions of the General Data Protection Regulation (EU) and the Organic Law 3/2018 on Data Protection and Guarantees of Digital Rights, CALL AND RIDE S.L. informs users that the personal data collected during the purchase process will be entered into a file under its responsibility, in order to process such actions by the user and manage subsequent actions arising from them. You can read more about the processing of personal data in our privacy policy.
Unless you inform us to the contrary, we will understand that your data have not been modified, that you undertake to notify us of any variation and that we have your consent to use them in order to be able to maintain the loyalty of the relationship between the parties. It is essential that during the purchase process the user indicates a valid email address.
If within 24 hours from the completion of the order you do not receive confirmation, please contact CALL AND RIDE S.L. on the Customer Service telephone number 871 11 69 96 or by e-mail to the address info@callandridemallorca.com.
At the time of placing the order through the website www.callandridemallorca.com the user’s consent is understood to have been given for the validity and effectiveness of the contract of sale that binds the parties. CALL AND RIDE S.L. shall store the order data electronically.
The customer, on receiving the product at the delivery address provided, will receive a copy of the order. In addition, he/she will receive the invoice of the order by e-mail.
Once you have chosen the products you wish to purchase, you will have to go to the section called “Cart”, where you will find a summary of the products you have chosen. Then you must follow the steps indicated on the website by going to “finalise purchase” and fill in the purchase details.
Subsequently, you must accept the order with the obligation to pay by clicking on the “a” button and you will be sent confirmation by email.
The contract between the User and CALL AND RIDE S.L. shall be considered concluded once CALL AND RIDE S.L. sends confirmation of the purchase to the email address provided by the customer, which confirmation shall be sent within a maximum period of 24 hours.
The services offered by CALL AND RIDE S.L. are sold at the price that appears on the website at the time of registration of the order by the user. Prices are expressed in euros and include Value Added Tax (VAT). CALL AND RIDE S.L. reserves the right at any time and unilaterally to modify the price of the products and services offered through www.callandridemallorca.com. In order to guarantee the customer the certainty and security of the price of its products, this will be the price in force in the advertising coinciding with the time of placing the order.
The customer may pay the amount of their order by choosing any of the following methods of payment. During the purchase process you must indicate your choice:
VISA or MASTERCARD debit or credit card:
All transactions involving the transmission of personal or bank details are carried out using a secure environment. All the information you transmit to us travels encrypted over the network. When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that coincides with the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries shall be made as soon as possible on the accounts of the supplier and the cardholder. However, if the purchase has actually been made by the cardholder and the demand for a refund is not the result of exercising the right of withdrawal or termination and, therefore, the cancellation of the corresponding charge has been unduly demanded, the cardholder shall be liable to CALL AND RIDE S.L. for compensation for the damages caused as a result of said cancellation.

Bank transfer:

The customer must contact CALL AND RIDE S.L. before placing the order, through its e-mail address info@callandridemallorca.com or through its Customer Service telephone number 871 11 69 96 to be provided with a bank account number where the transfer must be made in order for the order to be processed.

These conditions of use and sale constitute the entire agreement between the parties concerned. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.

CALL AND RIDE S.L. has a section on its website called “News”. In these sections, CALL AND RIDE S.L. publishes articles that other users can share on their social networks.
The user accepts that any information provided on the website will not be confidential. Therefore, CALL AND RIDE S.L. shall have the unrestricted royalty-free licence to use, reproduce, exhibit and transmit said information.
The user undertakes not to provide information that is defamatory, threatening, obscene, secret of third parties or, in short, illicit.
The articles in the Blog are merely opinions or recommendations, in no case shall they be considered as a diagnosis.

The relationship between CALL AND RIDE S.L. and the User shall be governed by current Spanish legislation and any dispute shall be submitted to the Courts and Tribunals of the city of Palma de Mallorca.

If you have any doubts, queries or suggestions, please contact CALL AND RIDE S.L. using the following details.
Customer Service Department
Playa del Rosario Nº 4, Palma de Mallorca.
Telephone: 871 116 996
E-mail: info@callandridemallorca.com