Detailed explanation and FAQs

At call&ride we want to make things easier. That is the reason why we bring our bikes anywhere in Palma, it just takes a call or a click from you.

The process is really simple:

  • Whenever you want a bike, just give us a call or, if you planned it beforehand, you can also make an online booking.
  • Give us your address and the number of bikes you need, as well as the time you want us to do the delivery.
  • At the appointed time we will pick up the bikes at the same place where we previously delivered them. We also offer the possibility of picking them up at 20:00 at the pick-up point located in the Muelle street parking (opposite the cathedral).
  • In the renting price is included front and rear light, basket, lock and helmet. Optionally, it is possible to rent a child seat.

Do not waste your time and enjoy Mallorca by bike with your family or friends in the most comfortable way!

 

How do I rent a bike at call&ride?

Through our website or by phone.

 

What do I need to rent a bike?

You will need your ID card or Passport and a credit card.

At the time of the renting we will write down your personal information and your card number as a guarantee that the bike will be returned in good conditions.

 

What does the renting include?

Our bikes come fully equipped. This includes front and rear light, lock, basket and helmet.

 

How and when do I have to pay for the renting?

If you make an online booking you can pay instantly. If you make a booking by phone, the payment will take place at the moment of the delivery, either with a credit card or in cash.

 

Can I rent the bike for several days?

Of course. You can rent the bike for as many days as you want.

 

What if I travel with children?

We have at your disposal child bike seats designed for children aged from 9 months up to 4-5 years old, under 22kg. An extra 5€ will be charged for it.

 

Is it mandatory the use of helmet?

People under the age of 16 must always wear a helmet when riding a bike. People over this age are only obliged to wear it when riding on intercity routes.

 

If I have a breakdown, what should I do?

Bikes are very reliable vehicles but even so we have assistant service to solve unexpected complications during the tours. You just need to call and we will get to work to solve the problem. Thus you can keep on enjoying the tour replacing the bike if necessary. This service will be free as long as the bike has been used in a responsible way.

 

What if the bike is damaged during the rental?

The customer is always responsible for the bike damage, except in the case of a responsible use of it.

 

What happens if the bike is stolen?

In case of robbery, the person who has rented the bike is held responsible, and will pay the total amount of it. They will also report the robbery to the police.

 

Can I return the bike before the agreed time?

In case of wanting to return the bike before the agreed time, you can give us a call and depending on our availability we will pick up the bike at the designated location.

 

Can I return the bike later than the agreed time?

In case of returning the bike 15 minutes later than the agreed time, we will proceed to charge an extra day rental.

 

Where can I park my bike?

You can park it anywhere in the street. Our bikes are equipped with a high security lock. Tying it to a fixed element like a lamppost, streetlight or traffic sign is recommended. Our staff will show you how to use the lock.

 

Which kind of bikes do we have?

We have touring bikes sizes M and L. The sizes of the wheels are 26 and 28 inches respectively. They all come equipped with front and rear light, basket, lock and helmet. Optionally, you can rent a child seat.

 

I have more questions, whom can I contact with?

Please do not hesitate to contact us for further information.

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